Shipping and Returns

Returns Policy

                All merchandise may be returned within 30 days of purchase with proof of purchase. BUT, if you would be kind enough to contact us before you return your product we can help make sure that the product is working to your satisfaction. Let's face it, ButtKicker brand products are unique, and how they are installed, setup and connected to your other equipment can affect their performance and therefore your satisfaction. Our customers tell us they absolutely love ButtKicker products - so please allow us to help you first - call us at 1-888-676-2828 or email support@guitammer.com Product must be in its original packaging and returned in resaleable condition. Product MUST have an RMA# for return. Please contact us for an RMA Product not returned in resaleable condition may be subject to a 15% restocking fee. No returns after 30 days.

               

Shipping Policy

Our regular shipping hours are 9:00 - 3:00 Monday through Friday EST. Orders placed after after 12:00PM may not be shipped until the following business day.

 

We only ship to US and Canadian addresses. Canadian customers are responsible for all duties, fees, taxes, etc. and these amounts will be charged separately by the shipper, customs broker, etc. We cannot and will not ship 240v versions of any of our products to US or Canadian addresses, without exception. Orders suspected of export for end use outside of the U.S. and Canada will be cancelled and refunded. Customers located outside of the U.S. and Canada can purchase through our International Resellers. Thank you for your understanding of these policies.

 

All shipping is done through UPS. All shipping options are listed with live rates on the shopping cart page after a product has been added.