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  • Our commitment to you is to make sure you are "thrilled" with how your ButtKicker brand product performs. We will do whatever it takes to make sure you are happy - end of story.
  • Our normal support hours are 8:30 am to 5:00 pm EST, and we try our best to return phone calls and respond to emails promptly.
  • Please call 1-888-676-2828 or 1-614-898-9370 for support or email us at support@guitammer.com.
    Thank you for using our products and allowing us to "kick your butt!"

WARRANTY / RETURNS & EXCHANGES INFORMATION

• PRODUCT WARRANTIES:   
  • The Guitammer Company products are warranted against defects in materials and workmanship for a period of one (1) year from the date of purchase by the original end user - and warranty terms are included with each item.
  • Items returned for in warranty repair will be repaired or replaced at the sole discretion of The Guitammer Company without charge for materials or labor, providing such items are returned for inspection, transportation prepaid, to The Guitammer Company.
  • All repaired or replaced items will be returned freight collect.
  • Warranties do not apply to products that have been subjected to abuse, accident, modifications, improper handling or installation, or repairs made by anyone other than The Guitammer Company or an authorized service center. 
  • If an item is out of warranty The Guitammer Company shall be the final authority in the determination of all warranty service claims.

   

  RETURNS & EXCHANGES: 
  • FIRST STEP – ALWAYS call and/or email us for technical support FIRST (see “Technical Support” above) – email support@guitammer.com.
  • SECOND STEP – obtain an authorized RMA number (if the First Step does not solve your problem).
  • Products may be returned for credit or exchanged only with prior Guitammer authorization (an RMA number).
  • Returned products may be subject to a 25%restocking charge.
    
    Returned products must be returned via prepaid freight and insured for their full value, in the original factory packaging with all original attachments, paperwork and accessories.